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Dealing with Unresponsive Condominium Board Members in Ontario: A Resident's Guide to Taking Action

Condominium board members ignoring emails

Living in a condominium community in Ontario comes with its benefits, but it also means being part of a shared governance structure overseen by a condominium board. The board is responsible for making decisions that affect the community's well-being, from financial matters to enforcing rules and regulations. However, when condominium board members become unresponsive or fail to fulfill their duties, it can lead to frustration and challenges for residents. In this blog post, we'll explore how to navigate such situations effectively.


Identify the Issue:

The first step in addressing unresponsive condominium board members is to identify the specific issues causing concern. Are board members consistently failing to respond to resident inquiries or concerns? Is there a lack of transparency in decision-making processes? Understanding the root cause of the problem will help residents determine the most appropriate course of action.

Review Governing Documents:

Familiarize yourself with the condominium's governing documents, including the declaration, bylaws, and rules and regulations. These documents outline the board's responsibilities, as well as the procedures for addressing grievances or concerns raised by residents. Understanding the legal framework governing the condominium community will empower residents to take informed action.

Attempt Communication:

Reach out to the unresponsive board members in writing, clearly outlining your concerns and requesting a response within a reasonable timeframe. Document all communication attempts, including emails, letters, and meeting minutes, as evidence of your efforts to address the issue amicably.

Engage Other Residents:

If multiple residents are experiencing similar challenges with unresponsive board members, consider organizing a community meeting to discuss the issue collectively. Strength in numbers can amplify residents' voices and encourage board members to take action to address residents' concerns.

Utilize Dispute Resolution Mechanisms:

Many condominium communities in Ontario offer dispute resolution mechanisms, such as mediation or arbitration, to help residents and board members resolve conflicts effectively. Explore these options as a proactive step towards resolving issues with unresponsive board members neutrally and impartially.

Request an Owners’ Meeting:

Residents have the right to request an Owners’ Meeting under certain circumstances outlined in the Condominium Act, 1998. An Owners’ Meeting provides an opportunity for residents to address pressing issues, including concerns about unresponsive board members, and potentially vote to remove or replace board members who fail to fulfill their duties.

Seek Legal Advice:

If all attempts to address the issue with unresponsive board members fail, residents may need to seek legal advice from a lawyer specializing in condominium law. A legal professional can provide guidance on residents' rights and options for recourse under the Condominium Act, 1998, including potential legal actions to compel the board to fulfill its obligations.

Document Everything:

Throughout the process of addressing unresponsive condominium board members, it's essential to document all communication, meetings, and actions taken. Keep a record of emails, letters, meeting minutes, and any other relevant documentation as evidence in case further action is required.


In conclusion, dealing with unresponsive condominium board members in Ontario requires patience, persistence, and a proactive approach from residents. By understanding their rights, effectively communicating concerns, and exploring available recourse options, residents can work towards resolving issues with unresponsive board members and fostering a more accountable and transparent condominium community.


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